COMMUNITY BUS QUALITY SURVEY

HOW CAN WE IMPROVE?

Thank you taking the time to help us improve your experience with the City's minibus system.

PRODUCT QUALITY

1. How often do you ride the minibus?*

Daily Weekly Monthly

Occasionally First Time

Based on your response above, please answer only ONE of the questions below:

How many one-way trips per day?

How many one-way trips per week?

How many one-way trips per month?

2. How would you rate the condition of the minibus?*

Consistently High Quality Generally Good

Quality Varies Daily Poor Quality

3. Which route(s) do you ride? (Check all that apply)*

Route 1 Route 2

Route 3

4. Do you get on or off at the following stops?*

Aventura Hospitals Pembroke Memorial Care Center

Tri-Rail Station

5. What is/are the primary reason(s) you use the minibus?*

Shopping Visit Medical Facility

Commute to and from Work Other

If you checked other, please explain below:

6. You primarily use the minibus on:

Weekdays (Mon-Fri)

Weekends (Sat)

SERVICE AND ENVIRONMENT

1. How long do you typically wait for the minibus?*

Less than 5 Minutes 5 to 15 Minutes

15 to 30 Minutes More than 30 Minutes

2. How do you rate customer service?*

Friendly and helpful Average

Varies on Each Call Poor Service

3. How would you rate the driver?*

Friendly and Helpful Average

Varies on Each Ride Poor Service

4. How would you rate the minibus brochure?*

Clear and easy to understand

Unclear and difficult to understand

5. Are the minibuses clean and inviting?*

Choose one Yes No

6. Would you use a stop at Aventura Mall?*

Choose one Yes No

7. Would you benefit from a Sunday Route?

Choose one Yes No

Additional Comments:

About you (Optional):

First Name:

Last Name:

Address:

City

State:

Zip:

E-mail:

Phone: