Thank you for participating in our customer survey satisfaction survey. Please take the time to answer the following questions. Your comments will help us understand your needs so that continued quality service can be provided. Your customer satisfaction comments will be delivered directly to the City Manager's Office for review.

1. Please rank the overall quality of service you have received from the City.*

Excellent Above Average

Average Below Average

2. A major part of what government employees do is to enforce laws, rules, and regulations. With this in mind, did you receive courteous service from a City of Hallandale Beach employee performing his/her duties?*

Yes

No

What department did you visit?*

City Manager's Office City Attorney's Office General Services City Clerk Finance Utility Billing/Cashier Fire Police Building Permits Code Compliance CRA Human Services - Hepburn Center Parks and Recreation Personnel Public Works Sanitation Other Not Applicable

Please note areas of satisfaction or dissatisfaction.

3. How would you rank your overall dealing with the City when.......

Submitting permit applications and scheduling inspections.......................................................................................*

Excellent Above Average Average Below Average Service Not Used

Obtaining/Renewing an occupational license.................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

Responsiveness of code compliance in dealing with reported violations.................................................................*

Excellent Above Average Average Below Average Service Not Used

Paying your utility bill..............................................................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

Registering for a sport activity, facility rental, recreational activity.................................................................................*

Excellent Above Average Average Below Average Service Not Used

4. How do you rate the following cultural and recreational programs/activities?

Special Family Events...........................................................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

Summer Camp Programs....................................................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

Teen Activities..........................................................................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

Senior Citizen Activities..........................................................................................................................................................*

Excellent Above Average Average Below Average Service Not Used

5. Are our parks maintained well?

Yes

No

As it relates to the City parks, what would you change?

6. How would you rate the maintenance of our City streets/landscaping?*

Excellent Above Average

Average Below Average

7. How do you rate the service of our Police Department?*

Excellent Above Average Average

Below Average Service Not Used

8. How do you rate the City's Fire and EMS Services?*

Excellent Above Average Average

Below Average Service Not Used

9. What is the level of service satisfaction you currently receive from garbage trash/bulk pickup?*

Excellent Above Average Average

Below Average Service Not Used

10. In the past year, have you had concerns or comments about the garbage pick-up service that you received?

Yes

No

Was your concern resolved? Please note areas of satisfaction or dissatisfaction as it relates to the City's sanitation department.

11. How do you rate the level of service you received from the Human Services Department?*

Excellent Above Average Average

Below Average Service Not Used

12. In dealing with the Utility Billing/Cashier division, is the information you received clear and concise?

Yes

No

Were you treated with courtesy and in a professional manner?

Yes

No

Please note particular areas of satisfaction or dissatisfaction.

13. Are your phone calls/emails returned within a reasonable time?

Yes

No

If not, please be specific where you have had trouble getting a response.

14. How could the City serve you better in the future?

Last Name (optional)

First Name (optional)

Address (optional)

City (optional)

State (optional)

Zip (optional)

Phone number (optional)

Email Address (required)*